The return policies are necessary to allow the customer to return the goods in case of problems such as: The container has arrived damaged or deteriorated product. The times for returning the goods are 14 days. However, if the product is tampered with or used, we cannot accept the return of the goods. To return the product, contact customer service and communicate the reason for the return. Within 24 hours we will confirm how to proceed with the return of the goods. In case of breakage of bottles by the courier, we kindly ask you to take a photograph and send it to us through the appropriate areas of the Customer Service, we will send you a replacement order quickly.